Terms & Conditions

Aexora London

Effective Date: 1 November 2026

1. Introduction

Welcome to Aexora London. Thank you for choosing our aesthetics clinic and skincare services.

These Terms and Conditions govern your access to and use of the Aexora London website, clinic services, treatments and online shop. By using our website, booking a treatment or purchasing a product, you agree to the applicable terms set out in this document.

Please read these Terms and Conditions carefully before booking an appointment, purchasing a product or using our services. If you do not agree with these terms, please refrain from using the relevant services.

2. About Aexora London

Aexora London is a UK-based beauty and aesthetics business offering personalised scalp micropigmentation, medical and cosmetic micropigmentation, advanced skin treatments and professional skincare products.

We are committed to providing our services with professionalism, care, transparency and due regard for client safety and satisfaction.

3. Consultations and Bookings

A personal consultation is required before proceeding with treatments where appropriate. The consultation allows us to understand your concerns, discuss your objectives, assess your suitability and explain the proposed procedure, potential risks and expected outcomes.

Aexora London reserves the right to decline, postpone or recommend an alternative treatment where a procedure is considered unsuitable or potentially unsafe.

Appointments are confirmed once the applicable booking requirements have been met, including acceptance of any relevant terms and payment of any required deposit.

4. Treatment Suitability and Medical Disclosure

You are responsible for providing complete, accurate and up-to-date information about your medical history and any circumstances that may affect your suitability for treatment.

This includes, where relevant, existing medical conditions, allergies, medications, skin conditions, previous aesthetic procedures and any other information requested during your consultation.

Failure to disclose relevant information may affect your eligibility for treatment and increase the risk of complications. We may postpone or decline treatment where necessary to protect your safety.

5. Treatment Outcomes and Expectations

We aim to achieve results that are appropriate to your individual needs and treatment objectives. However, results may vary depending on factors including skin type, medical history, individual response, healing and compliance with aftercare instructions.

We do not guarantee specific cosmetic or clinical outcomes. Before treatment, we will explain the anticipated benefits, relevant risks, limitations and reasonable expectations to help you make an informed decision.

Nothing in these Terms and Conditions excludes any rights you may have under applicable UK law.

6. Prescription Skincare Products

Certain skincare products may be classified as prescription-only medicines or may otherwise require professional assessment before they can lawfully be supplied.

Where applicable, these products will only be supplied following an appropriate consultation, assessment and lawful prescribing and dispensing arrangements.

Prescription-only products are not available for unrestricted purchase through the online shop. Customers should review product information carefully and contact us if they are uncertain about the suitability or legal classification of a product.

7. Online Shop and Product Purchases

Aexora London offers skincare products through its online shop, subject to product availability and the applicable terms of sale.

We make reasonable efforts to ensure that product descriptions, prices, usage instructions and other information are accurate and up to date. Product information is provided to assist customers and should not be treated as a substitute for individual professional advice where such advice is necessary.

Customers should follow the manufacturer’s instructions and any relevant professional guidance when using skincare products.

We reserve the right to correct errors, update product information and withdraw products from sale where appropriate, subject to applicable consumer law.

8. Payments, Deposits and Refunds

The applicable prices, payment arrangements, deposit requirements and any relevant fees will be communicated during the booking or purchasing process.

Where a deposit is required, its purpose and the applicable cancellation or refund conditions will be explained before payment. Deposits may be retained in accordance with a clearly communicated and lawful cancellation policy.

Refunds, exchanges and cancellations relating to products and services will be handled in accordance with applicable UK consumer law and any relevant terms communicated at the time of purchase.

Nothing in this section limits or excludes any statutory rights you may have, including rights relating to faulty or misdescribed goods or services that are not provided with reasonable care and skill.

If you have a question or concern about a payment, please contact Aexora London so that the matter can be reviewed.

9. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please notify Aexora London as soon as reasonably possible.

Any notice periods, cancellation charges, deposit conditions and rescheduling arrangements will be communicated as part of the booking process.

Late cancellations or missed appointments may result in the loss of a deposit or an applicable cancellation charge, provided that the relevant policy has been clearly communicated and is lawful.

We recognise that unforeseen circumstances may arise and will consider individual situations fairly and reasonably.

For online product purchases, cancellation and return rights will be handled in accordance with applicable UK consumer legislation.

10. Aftercare and Client Responsibilities

Following treatment, you are responsible for complying with the aftercare instructions provided by Aexora London.

Appropriate aftercare can support recovery and help maintain treatment results. You should follow all relevant instructions concerning skincare, hygiene, sun exposure, product use and any recommended follow-up appointments.

If you experience unexpected symptoms, signs of an adverse reaction or concerns following treatment, contact an appropriate healthcare professional where necessary and inform Aexora London as soon as reasonably practicable.

You should seek urgent medical assistance if you experience symptoms that may indicate a serious or urgent medical problem.

11. Intellectual Property

Unless otherwise stated, the content published on the Aexora London website, including text, photographs, graphics, logos, branding, design elements and other materials, is owned by or licensed to Aexora London and may be protected by intellectual property laws.

You may access and use this content for personal, non-commercial purposes in connection with our website and services.

You must not reproduce, distribute, modify, republish or commercially exploit website content without obtaining prior written permission from the relevant rights holder, except where permitted by law.

12. Limitation of Liability

Aexora London will provide its services with reasonable care and skill and will comply with applicable legal obligations.

To the extent permitted by law, we are not responsible for losses arising from circumstances beyond our reasonable control or from your failure to provide accurate information or follow appropriate treatment and aftercare instructions.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any applicable statutory consumer rights.

Where a limitation of liability is permitted by law, it will apply only to the extent that it is lawful and reasonable in the circumstances.

13. Privacy and Data Protection

Aexora London handles personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

We process personal information for purposes including managing appointments, providing treatments, processing orders, responding to enquiries and fulfilling our legal obligations.

Medical and treatment-related information may constitute special category personal data and will be handled in accordance with the applicable legal requirements.

We do not sell personal information to third parties. Personal information may be shared with appropriate service providers or other parties where necessary and lawful.

For further information about the personal information we collect, how we use it, how long we retain it and your data protection rights, please refer to our Privacy Policy.

14. Website Use and Availability

We aim to keep the Aexora London website accurate, accessible and up to date. However, we do not guarantee that the website will always be available without interr